Client Results Manager

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Client Results Manager

The Client Results Manager (CRM) serves as the primary representative of iMethods to one or more client accounts. Responsible for successfully consulting with healthcare clients in the development of strategic health improvement plans by presenting iMethods healthcare IT services in a specified geographic market. Service offerings include but are not limited to healthcare consulting, healthcare IT staff augmentation, and recruiting/permanent search services. Coordinates with VP of Client Results and National Client Results Director to ensure quality service is provided. Role will be both strategic and tactical delivering positive results for the client and iMethods. Travel is required to existing and prospective clients to educate, identify needs and close new business. This role is an exempt position and will report to the VP of Client Results.

Essential Duties & Responsibilities:

  • Responsible for successfully selling iMethods healthcare IT services in a specified geographic market
  • Identify and properly qualify business opportunities
  • Present iMethods solutions to executive levels of organizations and prepare formal proposals
  • Lead negotiations, coordinate complex decision-making processes, and overcome objections to closure
  • Maintain a strong knowledge of healthcare technology initiatives and provide accurate sales forecasts and reports to management in a timely and consistent manner
  • Contact current and potential clients on a daily basis and assure their healthcare consulting, healthcare IT staff augmentation and permanent search needs are achieved
  • Utilize company processes and systems, including pre-employment screening of candidates
  • Manage client and consultant relationships, expectations and maintain service levels during an engagement
  • Develop territory strategy, prioritize work efforts and accomplish defined sales goals
  • Travel to client sites throughout the specified geographic market
  • Teach, lead and/or direct the work of others

Knowledge, Skills and Abilities:

  • Demonstrated ability to evaluate and create selling opportunities
  • Ideal applicant will contain excellent organizational skills, be able to multi task, be detail oriented, be able to work independently and contain self-discipline and focus
  • Strong follow up skills and maintaining open communication with all clients
  • Excellent time management skills and ability to increase efficiency over time
  • Have a hands-on approach and interface effectively at all levels
  • Strong communication skills (both verbally and in writing)
  • Customer focused attitude to work through issues in a fast paced environment
  • Creative problem solving skills and ability to think through solutions to multiple issues that may arise
  • Be sensitive to company needs, employee goodwill, client needs and the public image
  • A wide degree of creativity and latitude is expected
  • Willing and able to take on special projects as needed
  • Experience with CRM, ATS tools and using Microsoft Office applications

Education & Work Experience:

  • Bachelor Degree in business or related field; or equivalent combination of education and/or work experience
  • At least three years of healthcare recruiting experience preferred
  • Two to three years of selling and/or account management experience in healthcare field preferred

Apply for this position

Email your resume to Tripp Drawdy, VP of Client Results: tripp.drawdy@imethods.com

ADA Statement

The job responsibilities and requirements listed in this job description are essential job functions. This job description in no way states and implies that these are the only duties to be performed by the employee occupying this position. All employees of iMethods will be required to follow any other job-related instructions and to perform any other job-related duties as required by their supervisor and/or the co-owners.

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